Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

At Redclan, operated by Redclan Apparel Private Limited, customer satisfaction is important to us. We offer a 7-day return and exchange policy from the date of delivery.

1. Eligibility for Return or Exchange

Products are eligible for return or exchange if:

  • Requested within 7 days of delivery

  • Item is unused, unwashed, and undamaged

  • Original tags and packaging are intact

  • Proof of purchase is provided

2. Non-Eligible Items

The following items are not eligible:

  • Used, washed, or damaged products

  • Items without original tags or packaging

  • Products purchased during clearance or sale (unless damaged or defective)

3. Exchange Policy

  • Exchanges are allowed within 7 days for size or product replacement (subject to availability).

  • If the requested item is unavailable, a refund or store credit will be offered.

4. Refund Policy

  • Refunds are processed only after the returned product passes quality inspection.

  • Refunds will be issued to the original payment method or as store credit, as applicable.

  • Refund processing may take 5–7 business days after approval.

5. Return Process

To initiate a return or exchange:

  • Contact our support team at redclan.in@gmail.com

  • Provide your order ID and reason for return/exchange

6. Shipping Charges

  • Return shipping charges may apply unless the product is damaged or incorrect.

  • Original shipping charges are non-refundable.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting images.

8. Policy Updates

Redclan Apparel Private Limited reserves the right to modify this policy at any time without prior notice.